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Accessibility Statement for Palm Springs International Airport

Effective Date: March 24, 2026

Version: 1.0

Palm Springs International Airport (PSP), owned and operated by the City of Palm Springs, is committed to ensuring digital accessibility for all visitors. Our goal is to comply with Title II of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and 28 CFR Part 35 by meeting or exceeding WCAG 2.1 Level AA standards. We also work to align with newer versions of WCAG where feasible. We aim to provide an inclusive digital experience across our website and digital assets, making our content accessible to individuals of all abilities.

Conformance Status

The PSP website (flypsp.com) partially conforms to WCAG 2.1 Level AA. The website’s core pages, navigation, flight information display, and interactive features have been built and tested to meet Level AA requirements. Documents hosted on the site including PDFs, reports, and board materials are currently under remediation and are being prioritized by frequency of use and public impact.

Pre-existing documents created before April 24, 2026 that are not actively used in a current process such as archived board minutes, historical press releases, and legacy reports, qualify for the Title II pre-existing content exception under 28 CFR Part 35, where the content is not currently used to provide services, programs, or activities. As a result, such pre-existing documents are not scheduled for active remediation. If you need accessible access to any of these materials, we will provide an alternative format upon request.

Scope of Accessibility Compliance

This statement applies to all digital properties managed by Palm Springs International Airport, including:

Assistive Technology Compatibility

Our website is designed to be compatible with assistive technologies including screen readers, voice recognition software, keyboard navigation, and magnification tools. We regularly test compatibility with popular assistive technologies and work to resolve any identified barriers.

Ongoing Audits and Accessibility Enhancements

The airport conducts quarterly accessibility audits on our digital assets using automated tools (Acquia Web Governance) and manual checks by accessibility consultants. As part of our efforts to meet federal accessibility requirements by April 24, 2026, we are prioritizing high-traffic areas and critical user functions, with remediation occurring in phases based on user impact and accessibility barriers.

Our current focus areas include:

Third-Party Content and Vendor Compliance

We actively monitor and collaborate with third-party vendors to ensure compliance with accessibility standards. Some third-party applications integrated with our website including the Stay and Play Visitor Pass registration system may not yet fully conform to WCAG 2.1 Level AA. We are working with these vendors on remediation timelines and will provide alternative access methods or direct assistance within five business days of notification for any third-party content that presents accessibility barriers.

Additionally, our site may contain links to external websites outside of our control, including FlyMyAirport for flight and travel booking. If you encounter accessibility issues with third-party content, please contact us and we will assist wherever possible, including providing accommodations through the ADA Coordinator.

Feedback and Assistance

We value feedback from all users, particularly regarding accessibility. If you encounter any barriers on our digital platforms, please let us know. Requests for alternative formats or accessible assistance can be made using these options:

Our team is committed to reviewing all feedback and responding within ten business days.

Accessibility Grievance Procedure

Individuals who believe they have been denied access to digital content may file a formal accessibility complaint. Complaints will be reviewed in accordance with the City’s ADA grievance procedures. To file a complaint, contact the ADA/504 Coordinator using the information above.

Alternative Formats

Palm Springs International Airport will provide alternative formats of non-accessible content upon request, including PDFs, images, and forms, in alignment with ADA and Section 508 requirements. We aim to provide these alternative formats within ten business days to ensure equal access. For urgent accessibility needs, please contact us directly by phone for expedited assistance.

Language Access

In accordance with our Title VI Plan and Executive Order 13166, Palm Springs International Airport provides language assistance services free of charge to individuals with limited English proficiency (LEP). Spanish has been identified as the primary LEP language in our affected communities. Interpretation and translation services are available through our contracted providers. For assistance, contact Airport Administration at (760) 318-3800 or the ADA/Title VI Coordinator.

Accessibility Statement and Legal Compliance Updates

This Accessibility Statement is reviewed annually to ensure alignment with evolving accessibility standards, including any updates to WCAG, ADA guidelines, or Department of Justice requirements. Quarterly accessibility scans and remediation will be conducted to proactively address any newly identified compliance gaps.

Interim Accessibility Support

We acknowledge that certain existing content may not fully meet current accessibility standards during our compliance implementation period. Actively used content is under review, and our team is working systematically to bring it into compliance by the April 2026 deadline. Pre-existing documents not used in a current process — such as archived board minutes, historical press releases, and legacy reports created before April 24, 2026 — are covered under the Title II pre-existing content exception and are not scheduled for active remediation. We are committed to providing alternative access methods or direct assistance for any content upon request, and we will continue to update this statement as progress is made.

Governing Authority

This accessibility statement is issued by Palm Springs International Airport, a department of the City of Palm Springs, in accordance with federal accessibility requirements under Title II of the Americans with Disabilities Act (28 CFR Part 35), Section 508 of the Rehabilitation Act, and the airport’s Title VI Plan.

Contact Information

Palm Springs International Airport

3400 East Tahquitz Canyon Way, Suite 1

Palm Springs, CA 92262

Phone: (760) 318-3800

TDD: (760) 864-9527

Fax: (760) 318-3815

Website: flypsp.com

Thank you for supporting our commitment to accessibility and inclusivity.

Last Updated: 3/24/2026